D.A.N.'s Certified Peer

Visitor (CPV) Program

No one is in a better position to understand about living life with an amputation or supporting a person with limb loss/difference than someone who has been there.

 

D.A.N.'s Peer Visitors have that experience. 

 

Our peer visitors are trained to offer encouragement and information from a place, and at a pace, that an individual in this circumstance can better absorb.

Request a Visit from a D.A.N. Certified Peer Visitor 

for yourself, a family member or friend? 
Please contact us through the DAN Hotline (972) 470-0505

Peer Visitor Program - Frequently Asked Questions

When will I receive my purchase?


*Due to COVID-19, all processing and shipping will be delayed Your purchase will ship 1-2 business days after the order is placed. Shipping is standard ground shipping (5-7 days), unless otherwise requested. The O'Neill is open Monday - Friday from 9am - 5pm (excluding holidays and company dark weeks). *Gene's General Store is not currently able to ship internationally.




Am I able to return or exchange my purchase?


All sales are final. We only accept returns for exchange if items are damaged in transit.

Damaged Items:
To be eligible for an exchange of a damaged item, you must first email us within 7 days of receiving your items at genesgeneralstore@theoneill.org to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the price of your item.

Non-returnable items:
Worn or washed garments.

Shipping:
To return your product, you should contact us prior to shipping the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Lost or Stolen Packages:
Gene's General Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.




What if you are 'out-of-stock' of the items I would like?


If the item you wish to purchase is currently 'out-of-stock' please email genesgeneralstore@theoneill.org with your request and we will let you know when you could expect it.




How can I save 20% on my purchase?


Become a member (starting at $50) to recieve special pricing on all Gene's General Store purchases while supporting the Eugene O'Neill Theater Center.